Contact Us

We're here to help with account questions, privacy concerns, and general support. Choose a topic below or email us directly.

contact@joinhippo.com

Support & FAQ

Browse answers to common questions about products, collections, your feed, and account settings.

Visit support page →

General inquiries

For questions about Hippo Shopping, partnerships, or anything not covered below, email us at contact@joinhippo.com. We aim to respond within a few business days.

Account & login

Having trouble signing in, resetting your password, or updating your profile? Send us an email and include:

The email address or username on your account
Whether you use the iOS app, Android app, or web
A short description of the issue

Email account support →

Delete my account

You can delete your account from the app or web, or request deletion by email. Our dedicated page explains what gets deleted, what may be retained, and how long it takes.

Go to account deletion guide →

Privacy questions

Learn how we collect, use, and share your information in our Privacy Policy. For privacy-related requests or questions, contact us at contact@joinhippo.com.

Read Privacy Policy →

Legal & terms

Our Terms of Service govern your use of the Hippo platform, including account rules, warranties, and liability.